🐝

Support

AI Beekeeper PRO · We're here to help

📧 Contact us

We respond within 1–2 business days.

❓ Frequently asked questions

How do I restore my account on a new device?

On the welcome screen, tap "I'm returning" and link your email address. Your account and all apiary data will be restored automatically.

How does the AI advisor work?

The AI advisor analyses your hive inspection history, local weather, and the nectar calendar for your region to give personalised recommendations. It uses the DeepSeek language model with beekeeping-specific grounding — it only provides advice based on verified agricultural sources.

What happens to my data if I delete the app?

Your data remains on our servers until you request deletion. To permanently delete your account and all data, email support@beekeeperapp.pro with the subject "Delete my account".

How do I cancel my PRO subscription?

Subscriptions are managed entirely by Apple App Store. To cancel: open Settings → Apple ID → Subscriptions on your iPhone, find "AI Beekeeper PRO", and tap Cancel.

The app isn't showing my location / weather correctly

Make sure you have entered the GPS coordinates or city for your apiary in the apiary settings. Weather is fetched for those coordinates, not your device's current GPS position.

I found a bug — how do I report it?

Use the Feedback button inside the app (Profile → Feedback), or email us at support@beekeeperapp.pro with a description of what happened and your device model / iOS version.